Optimize Data Collection and Managed Workflow
Today’s utilities face many new challenges that threaten profitability. Ever-volatile energy prices are reaching new highs, pressuring margins and forcing price increases. Consumer demand is also on the rise, while safety and security are a major concern. An aging workforce is being replaced by a new workforce with less experience. Customer service has become even more critical than ever before in maintaining customer retention and regulatory compliance. Energy policies require or strongly urge utilities to meet increased metrics for uptime and customer satisfaction. In the face of increasing environmental regulatory demands, key stakeholders, including investors, customers and regulators, are concerned about the utility’s ability to continue to meet cost containment expectations.
To address these challenges, utilities must find a way to balance multiple initiatives without significantly impacting operational costs. Production must be increased to meet rising demand. Customer service must be improved. To manage these seemingly overwhelming issues without a significant rise in pricing, utilities are once again reinventing their business with process enhancements. One way is through a broader and deeper adoption of enhanced data and voice communications for DMR®, TETRA® or P25® radio systems.
Power companies can use real-time voice and data applications for a wide range of activities, from voice and wireless email to managing mobile workforces with data capabilities. Cost-effective and easy-to-implement solutions are now available through SafeMobile, dramatically improving business processes for every worker in every type of work.
